At chris-jewelry.com, we want you to have a satisfying shopping
experience. For your convenience, the following payment options are
available: Visa, Mastercard, Discover and American Express. As soon as you place
your order using our easy-to-navigate system, we immediately begin
processing it. Because it is immediate, canceling your order is not an
option. Most orders are processed and leave our facility in as little
as two business days. If for some reason you change your mind after
placing an order, we welcome you to take advantage of our 30-day return
policy, detailed below.
Shipping We use the
most reputable shipping companies to deliver your purchase in a timely
manner. We deliver to street addresses ONLY in the continental United
States, Hawaii, Alaska and Canada using private carriers. Shipments
WILL NOT be made to PO Box destinations. We use UPS as our main
shipping provider. If you cannot receive a package by UPS please
contact us at 510-713-2403 and we can discuss the proper shipping
for your area.
Security/Insurance Protection
When
your order is shipped from our facility, you will receive an email with
the tracking information. All packages are fully insured at no
additional charge to you and may at the discretion of UPS require a
signature upon delivery.
Shipping Options
Please note that the shipping times stated below are in addition to the processing time. ( Processing time usually two business days )
SHIPPING OPTION
CHARGE
In-Store Pickup
Free
UPS Ground (under $500)
$9.95
UPS Ground (over $500)
Free
USPS (under $500)
$14.95
USPS (over $500)
$4.95
Fedex Next Day (under $500)
$24.95
Fedex Next Day (over $500)
$14.95
Questions
For product inquiries or help using the chris-jewelry.com website, please call 510-713-2403.
Cancellations & Returns
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return the product through the mail for a refund or replacement.
Returns are easy. · You must print and complete a Merchandise Return form. To do so, you will need the original order number. Go to Account Administration > View Order History. Find your order by order date or order number and select it. Then select "Print Return Label". You can click here to go directly to the View Order History page. · Follow the instructions on the Merchandise Return Form. · Please make note of why the item is being returned. You can simply write this on the form you include inside the package. · The item(s) must be returned in its original packaging and with all accompanying manuals and accessories. · Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage. · All manufacturers' warranties are in effect.
Send the package to: Chris’s Jewelry, 37725 Niles Blvd., Fremont, CA 94536
